|
Passport Professional Services
Great technology coupled with great professional services ensures
customer success. Passport provides the expertise, knowledge and support
you need - from concept to implementation and beyond.
Our professional services offerings include installation
packages, training and consulting for all Passport products. We also
offer configuration planning services to help organizations just getting
started with mobile wireless solutions develop initial strategies and
implementation plans.
Our deep expertise in developing and implementing
mobile wireless solutions is reflected in our consulting, training and
technical support offerings. Passport's goal is to assist you in the
design, development, implementation and management of real-time wireless
solutions that you can successfully leverage across your organization.
Our service offerings include:
Best Practices Consulting - Through our work designing and
implementing front-line workforce management solutions for our customers,
Passport has developed deep experience in workflow, business processes,
real-world challenges and industry best practices. Our consulting
services help you address these challenges and leverage our applications
to the fullest.
Implementation Services — Passport consultants and engineers
deliver strategic and tactical services ranging from business case
analysis and architectural assessment to mobile device and wireless
connectivity selection to solution implementation and product upgrade
assistance. Passport Professional Services works with you to design
and implement solutions tailoring mobility best practices to fit your
unique business processes.
Educational Services — Passport Educational Services will build
a foundation for customer and partner success by transferring in-depth
knowledge of the product, implementation and support processes. Passport
provides a complete instructional program including distance and on-site
training. General and customized training covers all aspects of Passport's
products by combining presentations on the products with hands-on, skills-based
instruction.
Customer Support — A knowledgeable staff, available 24x7, is
dedicated to ensuring the satisfaction of our customers. Online support
resources are also available. Our Support Analysts listen to your issues,
answer questions on technical, business and administrative issues, and
ensure the prompt and accurate resolution of your service requests.
|
